Privacy policy
Last Updated: [23 Feb, 2025]
Welcome to Safnect (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your data when you use:
1. Safnect App
2. Safnect Google Chrome Extension
By accessing or using our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our services. If you have any questions, please contact us at walter@safnect.com.
1. WHO WE ARE
We are Safnect, a platform dedicated to providing secure digital asset management tools and related services. Our solutions include a mobile application, a browser extension, and other online services accessible via our official website.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal data processed by us in connection with your use of Safnect. It does not apply to any third-party services, websites, or applications that are linked within our services but are not controlled by us. Please review the privacy policies of those third-party services before providing any personal information to them.
3. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on our website or via in-app notifications, and by updating the “Last Updated” date at the top of this page. Your continued use of our services after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.
4. INFORMATION WE COLLECT
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We collect information in the following ways to help us provide, improve, and secure our services.
4.1 Information You Provide Directly
· Account Registration: When you register or create an account in the Safnect App or on our website, we may collect information such as your name, email address, phone number, and/or cryptocurrency wallet address.
· Customer Support & Feedback: If you contact us via email, in-app chat, or other channels, we may collect any personal information you choose to share (e.g., your name, contact details, issue descriptions).
· Transaction Information: If you engage in transactions (e.g., wallet activities), we may collect related details such as payment confirmation or transaction IDs.
4.2 Information Collected Automatically
· Device Data: We may collect information about the device(s) you use to access our services (e.g., device model, operating system, browser type, language settings).
· Usage & Log Data: We collect data about how you interact with our services, such as feature usage, pages visited, crash reports, and the dates/times of your visits.
· Cookies & Similar Technologies: Our website and Chrome Extension may use cookies or similar technologies to enhance user experience and gather usage statistics. You can control cookies through your browser settings, though disabling cookies may limit some functionalities.
4.3 Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
· Contact details including your name, address, phone number, and email.
· Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
· Account information including your username, password, security questions and other information used for account security purposes.
· Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
4.4 Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
4.5 Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
· Companies who support our Site and Services, such as Shopify.
· Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
· When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
4.6 How We Use Your Personal Information
· Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
· Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
· Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
· Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
4.7 Information from Third Parties
· Analytics Providers: We may receive aggregated statistics (e.g., user demographics, usage trends) from analytics vendors.
· Payment & Transaction Partners: For any payment or exchange-related services, we may receive necessary transaction confirmations or status updates from third-party providers.
5. HOW WE USE YOUR INFORMATION
We use the information we collect for purposes consistent with this Privacy Policy, including:
1. Service Provision: To provide core functions (e.g., account creation, wallet integration, transaction processing) and maintain our platforms.
2. Customer Support: To address inquiries, troubleshoot problems, and respond to your requests.
3. Analytics & Improvements: To understand how users interact with our services, diagnose technical issues, and develop new features.
4. Security & Compliance: To detect, prevent, or investigate potential fraud, unauthorized transactions, abuse, security incidents, and other harmful or unlawful activities; to comply with applicable laws and regulations.
5. Communications & Marketing: With your consent or as otherwise permitted by law, we may send updates, promotions, or service-related announcements. You can opt out of marketing communications at any time.
6. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
In certain jurisdictions (e.g., the European Economic Area), we rely on specific legal grounds for processing your information:
· Contractual Necessity: We process data to fulfill our contractual obligations, such as providing our services.
· Legitimate Interests: We may process data to further our legitimate interests, which include enhancing user experience, ensuring security, and improving our services.
· Consent: Where applicable, we will obtain your consent before processing your data for certain marketing or analytics purposes. You can withdraw your consent at any time.
7. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. However, under certain circumstances, we may disclose your personal information to third parties, subject to this Privacy Policy. These circumstances include:
· With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
· With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
· When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as when you request shipments or use social media widgets or login integrations.
· Within our corporate group (affiliates), in our legitimate interests to run a successful business.
· In connection with a business transaction such as a merger or bankruptcy, or when required by law (including in response to subpoenas or court orders), or to protect our rights or the rights of others.
We have disclosed the following categories of personal information and sensitive personal information in the past 12 months for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Share Your Information”:
|
Category |
Categories of Recipients |
|
Identifiers (e.g., basic contact details and certain order or account information) |
Vendors and third parties who perform services on our behalf (Internet service providers, payment processors, fulfillment partners, etc.), Business and marketing partners, Affiliates |
|
Personal information categories listed in the California Customer Records statute (basic contact details, certain order/account data) |
Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates |
|
Commercial information (e.g., order information, shopping information, customer support details) |
Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates |
|
Internet or other similar network activity (e.g., Usage Data) |
Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates |
|
Geolocation data (e.g., IP-based location or other technical location data) |
Vendors and third parties who perform services on our behalf, Business and marketing partners, Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
8. DATA SECURITY & RETENTION
8.1 Security Measures
We employ industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no security measure can guarantee absolute protection. You are responsible for safeguarding your account credentials and promptly notifying us of any unauthorized use.
8.2 Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once retention is no longer necessary, we will securely delete or anonymize your information.
9. INTERNATIONAL DATA TRANSFERS
Safnect operates globally, and your information may be transferred to and processed in countries other than the one in which you reside. We take steps to ensure that your information receives an adequate level of protection, such as entering into standard contractual clauses or relying on other valid legal mechanisms.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 13 (or any higher age required by applicable law). We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child without proper parental or guardian consent, we will promptly take steps to delete that information.
11. YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have specific rights regarding your personal data, including:
1. Access & Correction: You may request to review and correct the information we hold about you.
2. Deletion & Restriction: You may request to delete your personal data or restrict certain uses.
3. Portability: In certain cases, you have the right to request a machine-readable copy of the data we have collected.
4. Objection: You may object to the processing of your personal data based on our legitimate interests.
5. Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise these rights or for any other inquiries, please contact us using the details below. We will respond within a reasonable timeframe and as required by applicable law.
12. THIRD-PARTY LINKS & SERVICES
Safnect may contain links to or integrations with third-party services that operate independently from us. We do not control and are not responsible for their content, terms, or privacy practices. We encourage you to review the privacy policies of these third parties before interacting with them.
13. International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
14. CONTACT US
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:
· Email: walter@safnect.com
· Address: Paya Lebar Square, Singapore, 409051, SG.
· Website: https://safnect.com
We will make every effort to address your concerns and resolve any issues in a timely manner.